People CMM: A Framework for Human Capital Management, Second Edition

The Predictable Level: Maturity Level 4

Process Areas at the Predictable Level focus on exploiting the knowledge and experience of the workforce framework developed at Maturity Level 3 to improve performance and achieve predictable outcomes. The competency-based processes used by different workforce competencies are interwoven to create integrated, multi-disciplinary processes. Workgroups are empowered to manage their own work processes and conduct some of their internal workforce activities. The artifacts produced through the performance of competency-based processes are captured and developed for reuse. Individuals and workgroups quantitatively manage the competency-based processes that are important for achieving their performance objectives. ...