To directly address project-manager/functional-manager relationship issues:
Appropriately balance authority between functional managers and project or program managers.
|1.1.||Avoid—particularly in large cross-functional projects—having a project manager report directly to a functional manager that is providing resources or services to the project manager’s project.|
|1.2.||Ensure that there is a clear escalation path and criteria for when to escalate issues between project managers and functional managers. Generally, this means identifying a steering group or a higher-level executive with the authority to break ties and adjust priorities.|
|1.3.||Clearly define project manager authority in a project charter.|
|1.4.||By requiring functional ...|