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People in Projects by Project Management Institute

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Project Teams: What Have We Learned?

H. Dudley Dewhirst

PM Network 33 (April 1998)

Teams are central to project management: that’s been true as long as there have been projects. However, in recent years, organizations in the nonproject world have “discovered” teams. Out of this experience, managers, consultants, and academics developed a wealth of ideas about what makes teams work. Some of it is “old wine in new bottles,” but much of it sheds new light on team management issues.

In conventional organizations, teams produce dramatic increases in productivity, improved customer satisfaction, lower error rates, reduced scrap, more rapid delivery, and higher market shares. Project teams develop successful new products and create innovative new ...

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