People Operations

CHAPTER 1The Great Pivot: The New Work Order!

People are the lifeblood of any organization.

They're so significant that intangible assets—things comprised of and created by people—make up 90 percent of all business value. There clearly would be no business without people. But managing them can be hard, especially in the new world of work.

In the new world of work, companies are running away from traditional working practices. In the new world of work, everything is changing. The workforce is changing. The workplace is changing. Work styles are changing.

Remember when … we had full‐time employees who worked in offices? And all they really wanted was a paycheck? Do you remember walking into your boss's office on a Friday to get a paper check, and then going to the bank to deposit it just so you can use your own money? Ahh, the good old days! That was when work was just a job. That was before robots took over. That was before the COVID‐19 pandemic transformed the workplace and business forever. That was then. This is now—the New Work Order.

This book is for not only managing—but embracing—the new world of work. Regardless of your role—be it a small business owner or CEO, CFO, COO, HR leader, or office manager, if you oversee your workforce or wear the hat of the HR or people leader of your business, this book is for you.

Our way of doing things has been able to get us to this point. But what got us here won't get us there. Not in the New Work Order. We believe that the idea of ...