CHAPTER 3The Rise of People Ops
A major shift is upon us. The most successful businesses are leaving the human resources (HR) stigma, perception, and halo behind. But, it's more than just a renaming. They're doing something new entirely. They're taking a completely new approach to HR called people operations. They're embracing technology and data, and they're redefining the new world of work.
At this point, we've made it clear why we need a new approach. Now let's take a look at what it looks like. People operations is an idea whose time has come. A transformation. A movement.
Goodbye HR, hello people ops.
People Ops Defined
People Operations (People Ops, or POPS) is a people‐centric business approach that emphasizes workforce empowerment to drive growth. With a focus on automating traditional HR processes, POPS shifts attention from tactical administrative work to people and productivity. Focused on designing a great employee experience and culture, people ops drives the pivotal moments that make work exciting, rewarding and engaging for your team. Positioning companies to achieve their goals while valuing people and helping them be their best, POPS focuses on streamlined operations, using data to drive decisions and support tangible business results. When you empower your people to do their best every day, you build a culture that becomes a sustainable competitive advantage. People ops is the future of work.
Let's break this down. People ops is simply a combination of two ...
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