People Operations

CHAPTER 5Make the Stuff You Have to Do Easy (Go Digital)

In Part I of this book, we laid out the foundation of people operations. We  discussed how the HR landscape has changed in the last decade and the rise of the new workforce. We talked about why people hate HR and how piles of paperwork are the silent killer of your productivity.

Now it's time to get practical. It's time to spell out how to actually make these changes in your company. In this section of the book, we address the most common (and costly!) mistakes we see HR departments make, and how—by leveraging technology—you can free up your time to be more people‐focused and profitable.

Think of Part II as your POPS playbook on how to automate your HR processes.

Automation: The Power Behind the People Team

Can you relate to these stories?

We are in healthcare, so have a ton of requirements to track. Before automation, I literally had a whole room of very expensive San Francisco area real estate dedicated to files on my team.

—Adryon Ketcham, CEO, GOALS for Autism

The limited technology we had in‐house when I joined (the operations team) was not only disconnected, it looked like my Grandmother's old PC running on a DOS operating system. I knew that our employees, who are mostly college students, needed something as easy as an app on their phones.

—Krystal King, director of operations, Lofty Coffee

Even with all the digital solutions that surround us, how many of us are guilty of relying on sticky notes, ...