People Operations

CHAPTER 10The Bones of a Successful People Operation

In today's world, time is the holy grail of resources. Everyone's searching for it, but no one can seem to find enough of it. We're busy, busy, busy. Busy doing our jobs, busy picking up the kids, busy managing our social media accounts. It's rarefied air when you even have one hour of one weekend to yourself. Luckily, by automating the bulk of HR administration to technology, through the tips in Part II, you've actually earned a huge pile of this elusive substance (at least in your professional life): Time! With HR administration fully automated, you're no longer bogged down by an unending pile of administrative crap. You're no longer tethered to drudgery. And you finally have the mind space to actually do the work you believed HR was all about: managing and operationalizing the development of your people.

This, my friend, marks one of the most monumental shifts in HR in a long time. It's a shift from paperwork to peoplework.

People work. What is it exactly? In a nutshell, it's the work that seeks to empower people to do their best work. It aims to discover what authentically motivates people both professionally and personally to drive success. It explores how team dynamics foster individual successes. And it learns where business processes can be enhanced or tweaked to guarantee that human capital is the most powerful asset in a company. This is what it's all about.

The shift from paperwork to people work is such a tectonic ...