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People Skills by Casey Hawley

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CHAPTER8

Dealing with Conflict

In This Chapter

  • Learning to anticipate and prepare for conflict
  • Making your first response appropriate and effective
  • How doing is more important than saying
  • Managing conflict resolution and delivering bad news

Presidential press advisors do one thing really well: they know how to avoid conflict by preparing for controversial questions and topics. One of their strategies is to anticipate potentially problematic situations or conversations. They know it is far better to head off conflict before it starts.

With just a few minutes a day, you can incorporate this useful habit into your approach to people, too. This ...

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