CHAPTER8
Dealing with Conflict
In This Chapter
- Learning to anticipate and prepare for conflict
- Making your first response appropriate and effective
- How doing is more important than saying
- Managing conflict resolution and delivering bad news
Presidential press advisors do one thing really well: they know how to avoid conflict by preparing for controversial questions and topics. One of their strategies is to anticipate potentially problematic situations or conversations. They know it is far better to head off conflict before it starts.
With just a few minutes a day, you can incorporate this useful habit into your approach to people, too. This ...
Get People Skills now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
