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People Skills by Casey Hawley

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CHAPTER18

When to Stay Silent

In This Chapter

  • When to stay silent and when to speak
  • Silence: the greatest negotiating strategy
  • Sensitive subjects that sometimes require silence
  • The art of intentional silence
  • How not to use silence

Knowing the power of silence is a great asset for a person who wants to deal effectively with people in all kinds of circumstances. Intentional, thoughtful silence can be the perfect response to the needs of some people. Silence can be profound, caring, and comforting to people who need a good listener and someone who will think deeply about others. Silence can also display strength when applied correctly in a situation ...

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