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People Styles at Work...And Beyond, 2nd Edition by Dorothy Grover BOLTON, Robert BOLTON

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CHAPTER 4

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Two Keys to Understanding People

IN THE LONG SWEEP of history, there’s been no dearth of methods for fostering self-awareness and greater understanding of others. Most of the systems, however, didn’t facilitate accurate prediction, and many were too complex for use by the average person.

Part of the genius of the people styles approach is that it offers a surprisingly accurate guide to understanding all sorts of people by focusing on just two clusters of behavior. All you have to do is determine whether a person is in the more assertive half of the population or in the less assertive half. Then do the same for the person’s level of responsiveness. ...

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