CHAPTER 9

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Backup Styles: Extreme, Inappropriate, and Inflexible Behavior

SIDNEY WALDHEIM woke up thinking about the sales meeting he’d be leading in a few hours. “Sales are down for the quarter,” he mused,” but everyone is trying hard. What’s needed is an ‘up’ meeting that will be a real motivator.”

While he was dressing, it was impossible not to notice the glowering silence of his wife, Alicia. She was still angry about something he did yesterday, but wouldn’t discuss it. Sidney had no idea what he’d done to upset her.

Sidney was steaming inside—Alicia’s silent treatment nearly always got to him. Knowing that breakfast at home would be unpleasant, ...

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