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Blanchard, K. (1997) Situational Leadership II. Escondido, CA: Blanchard Training and Development.

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Carnegie, D. (1994) How to Win Friends and Influence People (Reissue edition). Pocket Books.

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Fensterheim, H. and Baer, J. (1975) Don’t Say Yes When You Want to Say No. New York: Dell Publishing. ...

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