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CHAPTER
10
Upgrade Overview
“Ever-newer waters flow on those who step into the same rivers.”
—Heraclitus, c. 475 B.C.
 
“Our new Constitution is now established, and has an appearance that promises permanency; but in this world nothing can be said to be certain, except death and taxes.”
—Benjamin Franklin in a letter to Jean-Baptiste Leroy, November 13, 1789
 
image oth the Greek philosopher and the Early American statesman would probably agree that the primary constant in life is change. For organizations, change is also a constant. Two primary factors ...

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