Perceptions and Analysis of Digital Risks

4Top Managers Confronted with Information Risks: An Exploratory Study within the Telecommunications Sector

4.1. Introduction

The digital transformation implemented through numerous projects is the reality of all industries and organizations, public or private. The use and integration of new digital technologies allows them to find levers for improvement (processes, customer relations, etc.) and innovation (products, services, business model) in order to create value and face competition (Matt et al. 2015). However, going digital also involves a number of risks requiring organizations to anticipate change and protect themselves from potential harm (Stewart and Jürjens 2017). Digital risk is a consubstantial topic in stakeholders’ practices (Capelle 2018). It is of widespread concern for everyone, either in their private or professional lives. As for organizations, they are becoming more attentive to the challenges posed by digital technology and the growing number of risks (financial risks, computer breaches, cyberattacks, malicious attacks on their information assets, etc.) to which they are exposed. These issues fall within the scope of digital security risk management in the digital environment. The Organisation for Economic Co-operation and Development notes that the focus previously placed on the security of information systems and networks is now broadening to encompass the security of economic and social activities that rely on new digital technologies (OECD 2015). From ...