Chapter 16Internal Communications

If employees don’t know what the organization stands for—its vision and mission, its strategy to achieve those aspirations, its values and its progress—it becomes very hard for them to be fully engaged in the organization’s growth and success. Part of engendering engagement is developing a culture of openness (see Chapter 9). Another part is a commitment to regular, effective internal communication through vehicles such as newsletters, Web sites, and meetings. To see how effective you are with such communications, use some of the survey items that follow.

Perfect Phrases for Surveys about Internal Communications

I am satisfied with the accuracy of the information I receive from the company.

I am satisfied with ...

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