Chapter 1Laying the Foundation for Communicating Change

The title of this book could be How to Deliver—What May Be Initially Perceived as—Bad News. Change at work is often hard to stomach. Employees tend to focus on what they are losing rather than the new opportunities change creates. We have written this book with that in mind and have tried to write the phrases in a way that makes them easy to hear during a stress-filled time.

In several sections, words and phrases are included that may be more empathic and soft than one might normally use. The purpose is not to force you to use those words, but to help you remember that such an approach may make employees more open to the content of what you’re saying.

This also means you may not be able ...

Get Perfect Phrases for Communicating Change now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.