Chapter 13Perfect Phrases to Handle Performance and Behavior Problems
Many managers avoid problems until they can’t anymore. Some wait until the performance review to address issues. Others even continue to ignore problems at the performance review. The best time for us to address a problem is when it begins.
Perfect Phrases for Real-Time Corrective Verbal Feedback
Here is some on-the-spot corrective feedback.
What you did breaks the rules about (dress, attendance, safety, etc.). Are you aware of that?
(Name), (action) is unacceptable because ...
Get Perfect Phrases for Managers and Supervisors, Second Edition, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
