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Perfect Phrases for Managers and Supervisors, Second Edition by Meryl Runion

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Introduction

There are so many management books on the market today that one might wonder why the world needs one more. The answer is that this book offers something the others don’t. It’s short and easy to navigate, and it addresses the specific challenges managers have shared with me during my years of management training.

The Challenges of an Accidental Manager

”Raise your hand if you manage or supervise one or more people,” I asked my seminar attendees. A roomful of hands went up.

“Now keep your hand up if you’ve had management training.” Not a single hand stayed up.

In a room of fifty managers, I’m lucky to have one who has received training in his or her vocation. Most make their jobs up as they go along. A Harris poll reported that up ...

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