Chapter 4Ongoing Performance Management

“Continuous effort—not strength or intelligence—is the key to unlocking our potential.”

—Winston Churchill

Performance management is more than just an isolated annual or semiannual review meeting. It is a process that builds on continual feedback—both positive and developmental. The process includes setting clear expectations and goals; observing behavior; providing feedback, support, and corrective action; and holding the performance review meeting at regular intervals. Ongoing performance management should communicate and reinforce the organization’s mission, vision, and values. Employees need and are entitled to know the expectations, priorities, and success measures you hold them to, as well as their ...

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