CHAPTER 1What Is Conflict Resolution?
There are two types of conflicts, particularly during any kind of change. The first we’ll call direct conflict. This is when it is clear there is a difference of opinion, including:
Your perception of the situation is at odds with another person’s.
Your point of view is at odds with someone else’s.
Your needs are at odds with another party’s.
The second type of conflict involves situations where bad feelings ...
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