CHAPTER 4Perfect Phrases for Conflict with Employees

Conflict with employees usually boils down to problems with their behavior. They are late, they are not pulling their weight, they are contradicting you, and so on.

For the most effective approach to resolving these conflicts, first fine-tune the “Raise the Issue” section of your dialogue to include sharing:

Image What you want the employee to do. This is helpful to frame the conversation on the business goal at hand. It sets a positive tone and also is a chance to reiterate your expectations and vision for him or her, providing the big picture for the conversation to remind your employee this is ...

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