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Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talent

Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talent

by Erika Lamont, Brenda Hampel
Publisher: McGraw-Hill
Release Date: July 2011
ISBN: 9780071766500
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Book Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task.

Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning employees into their new roles. You’ll learn how to home in on employee engagement, support the building of work relationships, and deliver constructive feedback. This handy, quick-reference guide provides effective language for:

  • Getting the most out of meet-and-greet meetings
  • Defining company culture and employee expectations
  • Coaching new employees with onboarding challenges
  • Collecting onboarding feedback
  • Onboarding a diverse workforce

Table of Contents

  1. Cover Page
  2. Perfect Phrases™ for New Employee Orientation and Onboarding
  3. Copyright Page
  4. Contents
  5. Preface
  6. Acknowledgments
  7. Introduction
  8. Chapter 1 The Difference Between Orientation and Onboarding and Why Organizations Can’t Afford Not to Onboard
    1. Perfect Phrases for Defining Orientation
    2. Perfect Phrases for Defining Onboarding
    3. Perfect Phrases for Building the Business Case for Onboarding
    4. Perfect Phrases for Defining Onboarding Objectives
    5. Perfect Phrases for Defining Roles and Responsibilities
  9. Chapter 2 Perfect Phrases for the Three Secrets to Onboarding Success: Knowledge, Relationships, and Feedback
    1. Perfect Phrases for Organization-Level or Company Objectives
    2. Perfect Phrases for Division-Level Objectives
    3. Perfect Phrases for Department-Level Objectives
    4. Perfect Phrases for Role-Level Objectives
    5. Perfect Phrases for Building Relationships
    6. Perfect Phrases for Giving Constructive Onboarding Feedback
    7. Perfect Phrases from Key Stakeholders That Indicate Onboarding “Red Flags”
  10. Chapter 3 Perfect Phrases for the Prestart Phase of Onboarding
    1. Perfect Phrases the Hiring Manager Can Use with the New Hire in Phone Conversations or E-Mail Messages
    2. Perfect Phrases for the Prestart Phase of Onboarding
    3. Perfect Phrases if the New Employee Is Relocating
  11. Chapter 4 Week 1: Perfect Phrases for Getting Off to a Great Start
    1. Perfect Phrases to Define the New Hire’s Experience
    2. Perfect Phrases to Outline the Logistical Parts of Week 1
    3. Perfect Phrases for the Rest of Week 1
    4. Perfect Phrases for Week 1 Check-In
    5. Perfect Phrases for Logistics Check-In
    6. Perfect Phrases for Debriefing Orientation
    7. Perfect Phrases for Week 1 Debrief
  12. Chapter 5 Month 1: Perfect Phrases for the Honeymoon
    1. Perfect Phrases That Say “I’m Still on My Honeymoon”
    2. Perfect Phrases That Say “The Honeymoon’s Over!”
    3. Perfect Phrases to Coach New Employees Through the First 30 Days
    4. Perfect Phrases to Coach Learning and Doing
  13. Chapter 6 Months 2 and 3: The Onboarding Plan Continued and the Wrong Fit
    1. Perfect Phrases for Keeping the Onboarding Plan on Track
    2. Perfect Phrases to Discuss the Onboarding Progress of a New Employee
    3. Perfect Phrases That Indicate the New Hire May Be a Poor Fit
  14. Chapter 7 Perfect Phrases for Understanding the Culture
    1. The Culture Road Map
    2. Perfect Phrases for Creating a Culture Road Map
    3. Perfect Phrases to Understand the Culture
    4. Perfect Phrases from the Hiring Manager to Encourage Success in the Culture
    5. Perfect Phrases from the HR Partner to Encourage Success in the Culture
  15. Chapter 8 Month 4: Perfect Phrases for Typical Onboarding Challenges
    1. Perfect Phrases to Coach a New Employee Through Onboarding Challenges
    2. Perfect Phrases for Issues of Role Clarity
    3. Perfect Phrases for Issues with Expectations and Results
    4. Perfect Phrases for Issues of Change
    5. Perfect Phrases for Issues of Time Management
    6. Perfect Phrases for Issues with the Manager
    7. Perfect Phrases for Issues with the Culture
    8. Perfect Phrases for Issues with Personal Transition and Relocation
  16. Chapter 9 Perfect Phrases for Collecting Onboarding Feedback
    1. Perfect Phrases for Building Feedback into the Onboarding Program
    2. Perfect Phrases for Collecting Onboarding Feedback
  17. Chapter 10 Perfect Phrases for Giving Onboarding Feedback
    1. Perfect Phrases to Coach a New Employee on Constructive or Negative Feedback
    2. Perfect Phrases to Deliver Onboarding Feedback to the New Employee
    3. Perfect Phrases to Prepare the New Employee to Receive Onboarding Feedback
  18. Chapter 11 Perfect Phrases for Onboarding a Diverse Workforce
    1. Perfect Phrases for Onboarding Baby Boomers
    2. Perfect Phrases for Onboarding Generation Xers
    3. Perfect Phrases for Onboarding Generation Y, or the Millennials
    4. Perfect Phrases for Onboarding Experienced Hires
    5. Perfect Phrases for Onboarding Promotions or Internal Moves
    6. Perfect Phrases for Onboarding Rising Stars
  19. Chapter 12 Perfect Phrases for Branding Your Onboarding Experience
    1. Perfect Phrases for Branding Onboarding Within an Organization
    2. Perfect Phrases to Use While Integrating Technology into Your Onboarding Process
    3. Onboarding Success Stories from Top Companies
  20. Chapter 13 Six Steps to Building an Effective Onboarding Experience
  21. References
  22. About the Authors