CHAPTER 5Perfect Phrases to Manage Multiple Managers

There was a day when most admins reported to one manager. That day is long gone. These days, if an admin or other office professional supports only three or four managers, colleagues think the admin has it easy. Could I have possibly heard it correctly when an admin in my audience said she was responsible for the schedules of five hundred managers? Just to be sure—and encouraged by the gasps of the rest of the admins in the audience—I asked her to repeat her claim. I’d heard her right.

Communication agreements, established policies, and clear job expectations are important when there is only one manager. They are vital when you have many. When the numbers reach five hundred, there’s no fooling ...

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