CHAPTER 7Perfect Phrases to Optimize Work-Flow Procedures

We have multiple pairs of shoes, but we both mainly wear the same ones over and over. Why? They’re comfortable and we don’t have to give any thought to our choices. We reach for the same old shoes out of habit.

People do much the same thing on the job, with routines. We get something that works and keep using it, well beyond its value or timeliness. Take some of the tasks you perform frequently. Do you ever stop and ask yourself, does anyone read this report? What would happen if I didn’t send it to everyone, but waited to see if anyone missed it? Likewise, what about writing up minutes for project meetings, photocopying them for all the participants, putting them in a new binder each ...

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