People have many different motivations for entering the field of healthcare. These motivations might range from an altruistic drive to help others to a desire to work in a job that is intellectually challenging. Still, we must remember that we are in a service industry—we get paid because we provide services to our patients, and they have a right to expect quality care from us.
There are myriad reasons that patients become upset about their care. More often than not, we have provided good care for our patients but factors beyond our control, such as insurance issues, wait times, or unrealistic patient expectations, obscure our hard work.