O'Reilly logo

Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases by Bernard Lopez, Masashi Rotte

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 1Perfect Phrases for Patients Upset About Their Care

People have many different motivations for entering the field of healthcare. These motivations might range from an altruistic drive to help others to a desire to work in a job that is intellectually challenging. Still, we must remember that we are in a service industry—we get paid because we provide services to our patients, and they have a right to expect quality care from us.

There are myriad reasons that patients become upset about their care. More often than not, we have provided good care for our patients but factors beyond our control, such as insurance issues, wait times, or unrealistic patient expectations, obscure our hard work.

Perfect Phrases for Patients Upset About Wait ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required