CHAPTER 4Perfect Phrases for Breaking Bad News to Patients and Their Families

Breaking bad news to patients or their loved ones can be a source of extreme stress for healthcare professionals. We are not always prepared for these difficult interactions in medical or nursing school. We might be concerned that our patients will not take the news well and that it could destroy all the hope they have. We can imagine that the patients or their loved ones will be angry with us. Finally, we may feel that we have failed in our job by not securing good outcomes for our patients.

How well these difficult conversations go depends on many factors. A pre-existing relationship between the healthcare provider and the patient can be comforting for all parties ...

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