Perfect Phrases for Coaching Employee Performance: Hundreds of Ready-to-Use Phrases for Building Employee Engagement and Creating Star Performers

Table of contents

1. Cover
2. Perfect Phrases for Coaching Employee Performance: Hundreds of Ready-to-Use Phrases for Building Employee Engagement and Creating Star Performers
3. Copyright Page
4. Contents
5. Preface
6. Introduction Coaching: What It Is and Is Not
   1. General Principles
   2. Coaching Process
   3. Manager as Coach
   4. Who Do I Coach and When Do I Coach Them?
   5. Questions (and Answers)
7. PART ONE. PERFECT PHRASES FOR COACHING PEOPLE IN NEW POSITIONS
   1. Chapter 1. Encouraging Engagement
      1. Connecting to the Big Picture
      2. Encouraging Personal Connection
      3. Setting Expectations
   2. Chapter 2. Learning about Them
      1. Learning Your Employees’ Goals
      2. Determining Employee Strengths
      3. Learning about Working Style
      4. Management Needs
   3. Chapter 3. Onboarding and Training
      1. Determining the Employee’s Learning Style
      2. Delivering Training
      3. Leveraging Peers and Colleagues
      4. Providing Constructive Feedback
      5. Offering Reassurance
      6. Providing Tools and Resources
8. PART TWO. PERFECT PHRASES FOR COACHING EMPLOYEES
   1. Chapter 4. Know Your Employees
      1. Determining Employee Strengths
      2. Working Styles
      3. Asking about Needs and Wants
      4. Fostering Employee Engagement
   2. Chapter 5. Performance Review
      1. Giving and Receiving Feedback
      2. Acknowledging Good Work
      3. Learning from Challenges
      4. Setting Goals
      5. Moving Forward
   3. Chapter 6. Goal Setting
      1. SMART Goals
      2. Contingency Planning
      3. Defining What Success Looks Like
      4. Identifying Milestones to Measure Progress
      5. Establishing Accountability
   4. Chapter 7. Meetings
      1. Clarifying Roles and Responsibilities
      2. Setting Expectations of Behaviors
      3. Celebrating Accomplishments
   5. Chapter 8. Change Initiatives and Working with Employees
      1. Creating a Vision of the Outcome
      2. Communicating the Effects of Change
      3. Getting Employee Buy-in
      4. Encountering Resistance to Change
      5. Moving into the Change
   6. Chapter 9. Problem Solving
      1. Identifying and Defining the Problem
      2. Validation and Respect for Employees
      3. Empowering Employees to Create Solutions
      4. Brainstorming for Solutions
      5. Learning from Problems
      6. Creating a Postive Outcome
      7. Addressing Employee-Generated Problems
      8. Addressing Externally Generated Problems
      9. Addressing Industry Changes
   7. Chapter 10. Coaching Employee Performance after a Crisis
      1. Investigating What Went Wrong
      2. Lessons Learned from a Crisis
      3. Taking Ownership and Responsibility
      4. Forging a New Path
   8. Chapter 11. Coaching Low Performers
      1. Setting Expectations for Performance
      2. Discussing Consequences of Low Performance
      3. Uncovering Root Causes and Insights
      4. Crafting a Performance Plan
      5. Creating Accountability
   9. Chapter 12. Coaching Average Performers
      1. Validate and Acknowledge Performance
      2. Challenge for Better Performance
      3. Soliciting Insights
      4. Creating a Performance Plan and Accountability
   10. Chapter 13. Coaching Top Performers
       1. Recognizing and Acknowledging High Performance
       2. Reinforcing Desired Behaviors
       3. Soliciting Insights for Top Performance
       4. Creating a Performance Plan and Accountability
9. PART THREE. PERFECT PHRASES FOR COACHING TEAMS
   1. Chapter 14. Forming Teams
      1. Defining the Purpose of the Team
      2. Crafting the Team Charter
      3. Learning about Each Other
      4. Defining Roles and Responsibilities
   2. Chapter 15. Brainstorming
      1. Tapping the Group Mind
      2. Generating Ideas
      3. Sorting Ideas and Reality Checks
      4. Assigning Tasks to Team Members
   3. Chapter 16. Norming and Performing
      1. Making Progress and Getting Momentum
      2. Facing Opportunities and Challenges
      3. Course Adjustment for Teamwork
   4. Chapter 17. Team Success and Achievement
      1. Acknowledging Success
      2. Reviewing Challenges for Key Learnings
      3. Identifying New Opportunities
      4. Determining Next Steps
10. PART FOUR. PERFECT PHRASES FOR USING COACHING TECHNIQUES WITH SUPERIORS
    1. Chapter 18. Communication
       1. Eliciting Visions of the Big Picture
       2. Clarifying Roles and Responsibilities
       3. Seeking Feedback
       4. What to Say When Things Go Wrong
    2. Chapter 19. Relationship Building
       1. Creating a Working Relationship
       2. Supporting Your Leaders
       3. Acknowledging Your Leaders
    3. Chapter 20. Change Initiatives and Working with Upper Leadership
    4. Determining Purpose and Vision
    5. Defining the Change Process
    6. Moving Forward