Chapter 1Encouraging Engagement

Employee engagement is a hot phrase in the business and management world. An engaged employee is one who is excited and visibly involved in the work of the organization, beyond just putting in enough hours to get a paycheck. When workers are engaged, they commit to and seek to further the company’s mission. Engaged workers are far more productive; research has found that companies with highly engaged employees more than doubled revenues compared with less engaged companies.

Creating an atmosphere for highly engaged employees is heavily influenced by their experiences when they are first hired. New employees are frequently excited about their new opportunities, and you can leverage this excitement to foster true ...

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