Keeping the Knowledge Base Current
If a knowledge base is not accurate, its usefulness quickly degrades. Several techniques can help keep the information current.
The first technique is to establish procedures for documenting network changes in your knowledge base. To make this work, you probably want to allow the engineers and technicians in your network access to change the knowledge base. There should be an easy way to change the data and some way of logging what was changed and by whom. The procedure to enter these changes should enhance the likelihood that it will be used. These changes should be recorded during or right after the change to the network is made. Web-based interfaces may enhance the ability to record changes quickly, easily, ...
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