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Performance and Fault Management by James M. Thompson, Kent J. Phelps, Robert L. Pavone, Christopher E. Elliott, Paul L. Della Maggiora

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Performance Data Reporting

A natural next step of collecting performance data is generating reports. Reports are useful only if properly correlated data is presented in a useful manner to its intended audience. For example, upper management tends to want reports that report the network's performance in simple measurable terms, such as a network availability summary report. As a network engineer, you need both a single at-a-glance indication of the network's health and detailed reports of relatively raw data. You need an alarm mechanism that tells you when something is wrong and where the problem occurred. And you need to be able to drill down and obtain more detail to isolate the problem.

For example, the network engineer comes to work in the ...

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