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Performance and Fault Management by James M. Thompson, Kent J. Phelps, Robert L. Pavone, Christopher E. Elliott, Paul L. Della Maggiora

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Performance Measurement and Reporting Tools

It's important that you be informed of problems before your users start screaming. Monitoring your network is often the first defense for detecting and resolving problems. The main areas you will want to measure or monitor are availability, response time, utilization, and accuracy. These areas are covered in detail in Chapter 4, “Performance Measurement and Reporting.”

As Figure 9-1 shows, data about what to monitor is obtained from the knowledge base and is used to drive the collection of this information from the devices in your network. That information then can be used by other tools to trigger events and to generate reports.

The data collected through performance monitoring is useful for both reactive ...

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