9 Performance Through People
What really matters is what you do with what you have.
—Shirley Lord
People are key to performance. When managers and workers are motivated to perform, understand their performance targets, and have the skills and conditions to achieve them, then objectives are accomplished and often exceeded. Challenges on the path to performance always happen, but when motivation and skills are high, and support exists, then challenges are more likely to be taken in stride and overcome and to be perhaps genuinely viewed as learning opportunities. While we place this chapter toward the end of this book, it could have been among the first, as one of the managers’ foremost jobs is to get things done ...
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