Performance Appraisals & Phrases For Dummies®

Chapter 10. The Best Phrases for Communication and Interpersonal Skills

In This Chapter

• Spotlighting communication strengths and areas for improvement

• Recognizing and enhancing team building

• Rewarding and rebuilding people skills

In order for your employees to effectively carry out their responsibilities and meet their short-term and long-term objectives, they need to know how well they're communicating and dealing with others.

Ironically, some managers have difficulty communicating assessments in these two areas, especially when it comes to written comments. They're concerned that their feedback on communication won't be communicated clearly, and they worry that providing feedback on interpersonal relations will actually strain the working relationships instead of improving them. When written comments focus on vague and general trends and themes, these outcomes are the most likely.

Communication skills and interpersonal skills are actually composed of numerous factors — such as cooperation, teamwork, listening, negotiating, and telephone skills — all of which lend themselves to appraisal. If any one of these factors is overlooked in the appraisal process, opportunities for recognition and personal growth will be diminished. This chapter targets the key factors that determine effectiveness in communications and interpersonal skills and provides the full continuum of performance appraisal phrases for each.

Cooperation

Exceptional: Consistently exceeds expectations

• Sets an example for the ...