Chapter 13. The Best Phrases for Job Knowledge and Expertise

Your employees' knowledge, expertise, and skills are central to success on the job, and they require specific attention in the performance appraisal process. But there's more to these factors than meets the eye.

When appraising your employees in this area, you may be tempted to focus on the amount of information they've amassed, and then appraise them solely on this factor. However, such appraisals are more appropriate for computer chips than for human beings.

In addition to appraising your employees' overall levels of knowledge, you need to appraise the degree to which they are able to productively apply this knowledge to the job. After all, an employee may be a storehouse of wisdom, but if he keeps the storehouse locked, there isn't much value to it.

The most powerful phrases in this area focus not only on employees' knowledge, expertise, and technical skills, but also on the ways in which employees apply these factors to their work. With this in mind, phrases focus on such behaviors as sharing knowledge, building employees' skills, mentoring, researching, serving as a positive role model, and more.

In light of the key role played by job knowledge, you want to make sure to use knowledgeable phrases when providing feedback in this area.

Ability to Apply ...

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