Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 4. How to Measure Efficiency

It was budget time again. The department had some idea about how many new hires there would be, how many new products the company was planning to launch, and what the expected rollout date was for the new computer system. It knew there was never enough time to do a thorough job analysis, much less a needs analysis, and the time and money to evaluate were not there. What they did not know was what it would take in time, resources, or dollars to do the work.

This chapter is about how to measure your efficiency (how you operate). Efficiency is measured in time, speed, and resource consumption. What facts you collect will depend on what you want to do with what you find, and how much data you collect will depend ...