Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 6. How to Measure Required and Mandated Programs

The organization trained 850 new hires a year. It took on average four months after completing the six-week new-hire training course for people to be proficient in their jobs. Management wanted the training department to reduce the cost of the training and the time it took for people to become proficient.

The focus on this chapter is about how to measure the effectiveness of required and mandated training and performance support tools. What makes a program required or mandated is

• Lack of choice people have in participating or supporting the program

• Presence of consequences for the organization for not enforcing or supporting it

What distinguishes required from mandated is the measure used to ...