3 Human Performance Improvement Is Business Focused

This chapter explains front-end analysis and defines the term business focus as it relates to performance. You will learn to:

• Conduct a front-end analysis.

• Define the term business focus as it relates to performance.

• Avoid common mistakes performance consultants make that prevent their work from being business focused.

• Develop strategies for moving clients from a transactional to a business-focused approach.

• Become a more effective performance consultant through partnering.

What Does Business Focused ...

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