Performance Basics, 2nd Edition

5

Performance Consulting Finds the Root Cause

What’s Inside This Chapter

This chapter explores the importance of root cause analysis in terms of effective performance consulting work. You will learn to:

• Why root cause or influence analysis is so critical for effective performance consulting work.

• How to do a root cause analysis and some tools to help you do it.

• Types of influences that contribute to performance gaps.

• Common mistakes consultants make in identifying the root cause of performance gaps.

 

5

Performance Consulting Finds the Root Cause

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