Chapter One

Why Training

George M. (Bud) Benscoter

Opening Vignette
Alicia is the training manager for a medium-sized manufacturing company. There are about 4,500 employees in the company, most of whom are located in the United States and Canada. The company, Elite Products, has grown at a moderate level and is considering expanding into one or more of the BRIC countries (Brazil, Russia, India, and China). Alicia knows that, in order to assist with this continued growth and expansion, she and the rest of her department (five trainers and two administrative assistants) will have to adapt their practices to where the business needs to be to meet its goals.
The Training Department reports through human resources, with Alicia reporting directly ...

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