Chapter Twelve

Implementing Performance Consulting Strategies

Aileen Guerrero Zaballero and Jong Gyu Park

Opening Vignette
Lola Maring's Bakery is currently strategically positioning itself to achieve their vision of the “homemade cookie desired by people all over the world.” To capitalize on the customer excitement about Lola Maring's Bakery, the organization added new stores at a record pace from 2010 through 2012 and has created a supply chain of raw materials to be distributed to each location. However, the director of operations is concerned about the rate of growth. The current financial statements indicate that some stores are not performing to the expected financial standards. With the current recession and operational challenges facing ...

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