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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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PERFORMANCE MEASUREMENT SYSTEMS

Performance measurement systems (PMSs) are instruments that can support objective decision making for improving performance. It is worth noting, however, that where people are involved, absolute objectivity is highly unlikely. For example, some evaluators, assessors, and researchers alike are prone—consciously or not—to use inappropriate data collection and analysis tools, rendering figures and conclusions that are not actually accurate. Those who are not well versed in such tools can be easily misguided.

From a global perspective, a PMS is a multicriteria instrument for informing decision makers about a variety of things. For example, it can track current level of performance, the set of factors for poor or good ...

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