CHAPTER 2

What Is Performance?

“Performance is the role an employee plays in the operation of a company. When an employee is not performing up to their full capabilities, something is adversely affecting performance. You need to work with the employee to determine what those obstacles are in order to transform an employee into a high performer” (Fracaro, 2015, p. 9).

From the employee perspective: “What does Aleta mean by saying I’m not performing?” Michael wondered. “I’m doing the job, aren’t I? As my supervisor, she gives me raises every year. What’s going on?”

From the manager perspective: “Michael is doing his job but his productivity rates are not going up,” Aleta said at the meeting with her CEO. “How am I supposed to measure performance? ...

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