CHAPTER 6

What Is the Performance Appraisal Process?

“During my first performance review at my first-ever job, my manager told me that the ratings system operated on a five-point scale—except, it kind of didn’t. No one, she told me, was ever rated at one, and it was also rare for employees to receive twos. But no one ever got fives, either, meaning that most employees were considered average to just-above-average, collecting a bunch of threes and fours” (Dahl, 2015).

From the employee perspective: “Uh oh, performance review time,” Danny said to Jim, as they walked from the office to their cars after work. “Wonder what our supervisor will find to complain about this time?”

“No telling,” Jim said. “Margaret, the CEOs secretary, said that there ...

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