Chapter 6
Becoming a Performance Management Leader
IN THIS CHAPTER
Becoming an effective coach and understanding your coaching style
Observing and documenting performance accurately
Giving praise and constructive feedback effectively
Performance management systems don’t help employees develop and improve their performance if managers don’t guide and facilitate the employee development process. To do so, if you are a manager, you must learn several important skills to become a performance management leader.
What do performance managers do? They serve as coaches. They observe and document performance accurately. And they give both positive feedback (including praise) and constructive feedback (also referred to as negative feedback).
Are you ready to learn how to do each of these things and become a performance management leader? Ok, let’s do it.
Becoming an Effective Coach
Coaching is a collaborative and ongoing process in which the manager interacts with direct reports and takes an active role and interest in their performance.
Good coaches do three things: They direct, they motivate, ...
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