Chapter 7

Defining Performance

IN THIS CHAPTER

Bullet Defining performance as behaviors and as results

Bullet Identifying causes for excellent and poor performance

Bullet Differentiating task, contextual, counterproductive, and adaptive performance

Bullet Deciding when to define performance as behaviors or as results

In this chapter, I begin with a question that may seem simple, but it isn’t: What exactly is performance?

Answering this question is absolutely key if you want to implement a successful performance management system. If you don’t have a good answer, you will not know how to measure performance.

Performance Is All about Behaviors and Results

Performance is a combination of two things:

  • Behaviors and actions: What an employee does
  • Results and products: The outcomes of an employee’s behavior

Both of these components are important and they influence each other, as shown in Figure 7-1.

Illustration of arrows in a circular motion depicting that performance is a combination of behaviors and actions and results and products.

© John Wiley & Sons, Inc.

FIGURE 7-1: Performance is a combination of behaviors & actions and results & products ...

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