IN THIS CHAPTER
Defining performance as behaviors and as results
Identifying causes for excellent and poor performance
Differentiating task, contextual, counterproductive, and adaptive performance
Deciding when to define performance as behaviors or as results
In this chapter, I begin with a question that may seem simple, but it isn’t: What exactly is performance?
Answering this question is absolutely key if you want to implement a successful performance management system. If you don’t have a good answer, you will not know how to measure performance.
Performance Is All about Behaviors and Results
Performance is a combination of two things:
- Behaviors and actions: What an employee does
- Results and products: The outcomes of an employee’s behavior
Both of these components are important and they influence each other, as shown in Figure 7-1.