Chapter 8
Measuring Performance as Results
IN THIS CHAPTER
Measuring performance as results
Determining performance accountabilities and objectives
Choosing a measurement system congruent with your organization and industry
As the saying goes, the devil is in the details. So the way in which we measure performance is absolutely critical in terms of the effectiveness of a performance management system.
This chapter covers how to measure performance as results, which are the outcomes of what people do. I will also explain when and why it makes the most sense to measure performance as results. And I will also explain when and why you need to also understand organizational culture, industry trends, and your organization’s leadership when choosing how to measure performance.
Performance management systems include measures of both results and behaviors.
Measuring Performance as Results
To measure results, you first need to answer the following two questions:
- What are the key accountabilities, or areas in which this individual is expected to focus efforts?
- For each accountability, ...
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