Chapter 8

Measuring Performance as Results

IN THIS CHAPTER

Bullet Measuring performance as results

Bullet Determining performance accountabilities and objectives

Bullet Choosing a measurement system congruent with your organization and industry

As the saying goes, the devil is in the details. So the way in which we measure performance is absolutely critical in terms of the effectiveness of a performance management system.

This chapter covers how to measure performance as results, which are the outcomes of what people do. I will also explain when and why it makes the most sense to measure performance as results. And I will also explain when and why you need to also understand organizational culture, industry trends, and your organization’s leadership when choosing how to measure performance.

Remember Performance management systems include measures of both results and behaviors.

Measuring Performance as Results

To measure results, you first need to answer the following two questions:

  • What are the key accountabilities, or areas in which this individual is expected to focus efforts?
  • For each accountability, ...

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