Performance Management

2

Motivation

The Not-So-Secret Ingredient of High Performance

Key Topics Covered in This Chapter

• Theories of motivation
• Intrinsic and extrinsic rewards
• The messy problem of incentive systems
• Ten motivational practices

MOTIVATION IS THE next important piece of managing employee performance. It is, in fact, at the very heart of performance management—something that managers must attend to all the time. A person can understand goals and why they are important, but must also be motivated to pursue them. You can coach this same person to close performance gaps and improve productivity, but the employee won’t take that coaching to heart if he or she is uninterested or unmotivated. You can spend hours on someone’s annual performance appraisal and ...