6

Formal Performance Appraisal

Improving Results Through Feedback

Key Topics Covered in This Chapter

  • Appraisal as part of a system of performance management
  • 360-degree feedback and its value
  • The eight steps of performance appraisal

HOW WELL ARE your people doing their jobs? Are some falling short of the mark? If they are, do you understand why? Do they understand why? Are they even aware that their work isn’t meeting expectations? Others are probably doing just fine—perhaps exceeding expectations. Do you officially note, compliment, and encourage their good work?

Many companies use annual performance appraisals to evaluate how people are doing. Appraisal is one part—but an important part—of the larger system of performance management. This ...

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