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Performance Management: Putting Research into Action by James W. Smither

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Technology of the Past: What Role Has Technology Previously Played in Performance Management?

Technology played a role in the performance management process well before the term “performance management” was popular and when performance management activities were conceptualized as separate human resource functions (for example, performance appraisal, succession planning, coaching). Historically, two major research streams relevant to technology and performance management existed in the industrial psychology literature: electronic performance monitoring (EPM) and performance management of telecommuting workers.

Electronic Performance Monitoring

EPM includes the surveillance, measurement, recording, and compilation of work-related activities ...

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