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Performance Management: Putting Research into Action by James W. Smither

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The Manager’s Role

Managerial coaching has been recognized as a powerful tool for developing employees, enhancing job satisfaction and improving job performance (Hamlin, Ellinger, & Beattie, 2006; Jarvis, Lane, & Fillery-Travis, 2006). Goleman (2000; Goleman, Boyatzis, & McKee, 2002) outlines how effective a leader can be in using a coaching style to get results across a wide range of business situations, yet also observes that it is the least used of the six leadership styles they studied. On a similar note, Lombardo and Eichinger (2002) observe that, whereas coaching is one of the leadership behaviors most desired by direct reports, it is unfortunately one of the least practiced. That contrast is exacerbated by the fact that the coaching ...

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